Managing Your Subscription

You need to change plans, update a payment method, pull an invoice, or cancel, and you want to know exactly where to click.

Upgrading your plan

To move to a higher plan or add brand capacity, upgrade through AI Peekaboo's own in-app checkout. Only a workspace admin can start or change a subscription, so if you're a Member and don't see the option, ask your workspace admin to do it.

Downgrading, cancelling, payment methods, and invoices

All of these go through the Stripe billing portal, not an in-app form. Get there via Settings → Billing → Manage Billing. From the portal you can:

• Downgrade to a lower plan
• Cancel your subscription
• Update your card or payment method
• View and download past invoices

You're sent back to Settings → Billing in AI Peekaboo automatically once you're done in the portal.

Billing is per workspace, not per seat

Your subscription covers the entire workspace, not individual users. Everyone added to your workspace shares the same plan, limits, and bill. There's no per-seat charge for adding teammates.

If something goes wrong

A couple of other things can trip people up when switching plans:

• Coupon codes carry over if you cancel and start a fresh signup on a different plan, so you won't lose a discount by going through that process.
• If you can't reach the cancel button, or Billing isn't loading the options you expect, don't struggle with it. Email team@aipeekaboo.com with your workspace email and what you're trying to do, and it'll get fixed fast.

Settings → Billing is always reachable, even on a lapsed or cancelled workspace, so you're never locked out of managing your own subscription.