Contact Support

Something's not working, or you just need a human to look at your account. Here's the fastest way to get a real answer.

Email

Reach out to team@aipeekaboo.com. This is a real, actively monitored inbox, not a ticket queue that disappears into a black hole, and it typically gets a fast response.

Data deletion and privacy rights requests go to the same address. See the data privacy and deletion article for details.

What to include

To get a faster, more useful answer on the first reply, include:

• Your workspace email (the one your account is registered under)
• The brand name involved
• The specific prompt involved, if the issue is about a particular result
• A screenshot of what you're seeing

The more specific you can be about exactly where you are in the app and what looks wrong, the faster it can be diagnosed. "My score looks off" takes longer to resolve than "prompt X shows 0% visibility but I can see my site cited under Sources."

Ask AI can escalate too

If you're chatting with the in-dashboard Ask AI assistant and it can't resolve what you're asking, it can escalate billing or account issues to a human on your behalf. It's worth trying there first for quick questions, since it has direct access to your real account data and can often answer immediately.

Common things worth reaching out about

• Trouble switching plans or cancelling a subscription
• A run that's been stuck or delayed for hours
• A metric that doesn't match what you're seeing when you check manually
• Anything billing-related that the Stripe portal doesn't resolve

No question is too small. If something in the dashboard doesn't make sense, ask.